CG
Colin G

1 reviews | Active since Jun 2017

14 Jun 2017, 08:58

Vodacom Ripoff

<p>I recently ported my number back to MTN. 2 Months prior to the end of my Vodacom contract I gave Vodacom notice telephonically. My contract was due to end at the end on 30 April 2017. On the 20th of April 2017 I noticed my banked call minutes had disappeared. I contacted Vodacom and they said my number was changed to Prepaid as I had cancelled my contract with them. They still insist on a full months subscription when as far as I am concerned they are in breach of contract, with this in mind I stopped my debit order. I paid a prorata ammount into my account of which I feel I owe. I am now getting threatening letters from them with an incresed ammount of R100 for stopping the debit order. I have also logged 2 disputes with their accounts department but no-one cares........The ammount in Question is R90-00 ....but it is a principal thing.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Jun 2017, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Jun 2017, 11:41
Official

Good Day

Kindly note that you query has now been resolved.

Regards

Dominic

Best regards,