SR
Stephanie R
1 reviews | Active since Oct 2021
10 Oct 2021, 13:18
Vodacom *******s
I will never take another contract with Vodacom. Since day 1 there has been numerous problems. Now they try to debit me with details they said will not be accepted because it is 3rd party. How can they attempt a debit order if the bank details were rejected. Then they charge me a penalty fee for this. Vodacom does not communicate anything but too quick to debit charges and expect us to pay. This is no fault of mine and they need to fix this because I cannot be liable for their incompetence. Every small thing is a charge and when you call the agents are so useless to fix the issues. They say will log a call but when you call again it’s not done.
I’m disappointed and disgusted with their service. Worst ever.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
10 Oct 2021, 13:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Oct 2021, 13:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
