VODACOM:******* WITH INSURANCE & GIVES BAD SERVICE

I CLAIMED. I HAD NO RESPONSE FROM THEM FOR 14 WORKING DAYS (SINCE 10 FEBRUARY 2015). TODAY WAS THE 14TH WORKING DAY. I HAVE TRIED COMMUNICATING THROUGH SEVERAL MEANS THE LAST WEEK - GOT NOWHERE. I TALKED TO CELLSURE (NOT OF MUCH USE EITHER) AND A SNOTTY LADY TOLD ME I SHOULD PAY ALMOST R900 TO JUST GET MY PHONE BACK OR R3000 FOR A NEW PHONE. I WAS TOLD I WOULD ONLY PAY R300 EXCESS AT MENLYN. I STILL HAVE HEARD NOTHING FROM THE SHOP AND AM STILL WITHOUT ANY PROGRESS SINCE 10 FEBRUARY 2015.<br> <br> OH, AND OF COURSE.. I HAD TO PROVE TO THEM TWICE THAT I ACTUALLY HAVE A CONTRACT WITH THEM - IT WAS THEIR MISTAKE BUT I HAD TO CORRECT IT IN MY FREE TIME AND NO APOLOGY WAS MADE? <br> <br> THIS IS MY 3RD COMPLAINT THIS YEAR - THE CIRCUS SHOW JUST KEEPS GETTING WORSE! <br> <br> I WILL NEVER UPGRADE WITH VODACOM AGAIN!