Vodacom ******* strategy

I am extremely upset with the level of service given by your so call "leading cellular network' this morning I woke up to NO DATA, NO SUMMER GIG DATA AND MY AIRTIME MISSING. literally waiting for a competent individual to get back to me will feedback and a detailed summary as to what happened between 11pm-6am as my phone was not in use yet everything is missing. I am a contract subscriber and think that priority must be given first preference as I pay close to R1200 every month and despite of ********** quarter every year with my data and airtime. I can not see why I have to wait between 8-10min go get a call Centre agent to answer the phone every time I call, besides that your App on Google play is another problem as its delayed with moving from one section to the next, the information is incorrect and your have to have data in order to use this function, which I think is crazy. I also noticed that in order to use the network you have to have some form of airtime or data to be part of the network . it 2018 and that means you need to shake up or shake out of South Africa