Vodacom ******* repeated second month

Item: Vodacom
Rating: 1
Author: JOHN T

For the second month running, despite Vodacom commitments to the contrary I have been billed for Vodafone Live services. This is despite confirmation from their Call centre that I am not subscribed. Despite confirmation as per their sms service that I have no active subscriptions.

Clearly a Vodacom **** to make money

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jun 2018, 08:35

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply05 Jun 2018, 08:35

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JOHN T's updateReviewer Update

06 Jun 2018, 08:12

THIS IS THE SECOND MONTH THIS IS HAPPENING. YOUR FEEDBACK IN THE SMS DOES NOT ADDRESS THE FACT THAT THIS IS NOW THE SECOND MONTH. REPEAT SECOND MONTH! ON 10 APRIL I LOGGED A CALL FOR THIS TO BE INVESTIGATED AND WAS TOLD IT WOULD TAKE AROUND 14 DAYS FOR VODACOM TO GIVE ME FEEDBACK ON HOW THIS WAS DONE ETC. IT IS NOW NEARLY A MONTH - NO FEEDBACK AND IN FACT THE SAME HAPPENED IN MY SO PLEASE DO NOT GIVE ME PATRONIZING RESPONSES

JOHN T's update06 Jun 2018, 08:12

Reviewer Update