CB
Chantelle B

1 reviews | Active since Jun 2020

15 Jun 2020, 09:26

Vodacom *******. No customer service

Good day

PLease can someone at Vodacom give me a call. I received a call from Sinugugu who works in the Durban branch. She called to say 3 of my data number on my account is being charged too much. she gave me the amount the contracts would decrease by. Come June i now have a account that has increase by R600. I have called to complaint they told me this was becasue of handsets. These are data contracts and never came with any hand sets. I was told i will get a call from them. its been a month now since Sinugug contacted me and nobody from Vodacom has called to rectify this. I also made contact with Ntombi to do a sim swope on one of my contracts because i was paying for data but the iPad didnt work unless on WiFi I am still waiting for them to activate the new si. Yet each month i pay over R15K and nobody has called to assist me with this. I am very frustrated and at this rate i want to cancel every contract that can get cancelled.

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2020, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team