1 reviews | Active since Jul 2016

22 Jul 2016, 11:46

Vodacom rip-off - let everybody be made aware

<p>Vodacom rip-off - my friendly warning to you</p> <p>I am way overdue for a "free" upgrade for my tablet. Turns out that there is a charge- for 2 more years I pay additional for the new instrument. This is certainly NOT FREE<br />My Tablet is close to 5 years old so I decided to go ahead with a new one anyway.</p> <p>Guy brings out a new Tablet, Vodacom brand. I ask if he does not have Samsung. Yes, but a lot more expensive<br />So I say OK lets try the Vodacom one. Sign papers activate device.<br />Set up e-mails to download. 1st thing I notice is that it is downloading all attachments even the huge ones.<br />I pointed this out and asked where the setting was to instruct to limit size of download to 50 or 100kb. They could not find it. It does not exist.<br />I said that this is an essential setting on any device to have choice of whether to download/ view attachments</p> <p>We go through > 40GB a month just on our main mail computer. Can you imagine what the data cost would be for me on my new Tablet- I tremble to think- R1000s of Rands a month</p> <p>Many people who go for this upgrade will not be aware of what huge cost increase they would face changing from Samsung. Vodacom know about this but will not inform you</p> <p>The guy was very reluctant to cancel the deal (and his commission). Finally agreed, reluctantly and sulkily</p>

0
Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team