LW
Lance W

1 reviews | Active since Oct 2021

21 Oct 2021, 13:01

Vodacom *******

Hi Pieter

Numerous phone calls backwards and forwards between accounts drpt, collections, legal dept have not resolved our issue.

Please let me know who to contact, someone who does not hang up mid call so we can get Vodacom out of our lives completely.

We are according to records fully paid up and unsubscribed from vodacom and yet my wife (who is not the old account holder) is being harassed daily by your collections department for money that we do not owe.

This must stop. We have reference for cancellation ref: I-***, cancelled in July. All moneys paid and Vodacom confirmed number no longer in contract.

Payments received and Vodacom don't understand why legal involved.

Please assist

Kind regards

Lance Wilkinson

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2021, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LW
Lance W's update21 Oct 2021, 14:25
Reviewer Update
I will hold my breath shall I.