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Brandon L

1 reviews | Active since Jun 2018

11 Jun 2018, 20:21

Vodacom RIP-OFF costs

Vodacom apparent VLive! “Entertainment Services” - what a load of crock !! These guys are ripping the consumer to shreds like you all know who is also doing the same A.. ! Renewed my contract in January 2018, 1st account was reasonable - February I saw my account was a bit higher than normal and thought maybe it was the extra data I had bought - which it was but I didn’t really take notice of anything else - but by this month I thought *** !!!! I have been charged since February (only a Small unnoticeable amount back then - like real ******* should do) but by April these ****** have been hammering at both my Cellular and Data Contract with R272.77 and R271.87 ex VAT. I NEVER SIGNED UP FOR THIS SERVICE !! This past month my account reflects the deduction as “Entertainment Services” which my dear friends seems almost the same as After Hours Chat Services - ONCE AGAIN - I DID NOT BUY, SUBSCRIBE, ASK, SEARCH OR AM EVEN INTERESTED IN THIS SERVICE !! ALL VODACOM CUSTOMERS CHECK YOUR ACCOUNT - CAREFULLY - they don’t just rip us off with exhorberant Data Costs but also ***** money from us through services that some 3rd party Companies they have teamed up with and just shrug their shoulders and will cancel the service when it suits them. BE SURE TO TELL ALL YOU KNOW. Total ******* to date R2200.00

0
Replies (3)
Vodacom
Vodacom's reply12 Jun 2018, 08:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BL
Brandon L's update14 Jun 2018, 10:39
Reviewer Update
SERVICE RATING : 0 No Effort I received Rating SMS's - could not score at all - as no-one contacted me - SO ..... ZERO for that. I noticed ( not sure if I mentioned this in my 1st review ) I have 2 accounts with Vodacom 1 x Cellular and 1 x Data. I have been billed on both Accounts for VLive "Entertainment Services" COMMUNICATION RATING : 1 slight effort I received this morning an SMS out of "Goodwill Gesture" and as a ONCE-OFF that I am being Credited with R1044.06 incl. further it states that VLive Subscriptions are activated from your device and sim - yet I have a Screenshot on my iPad Mini 4 of VLive Account and there it shows just under The Cart ... My Subscribtions (in purple) ... You have 0 active Subscriptions. AM I HAPPY WITH THE CREDIT : 0 (sure as HELL NOT) I have 0 Active Subscriptions, why should I accept what you are offering, I HAVE NEVER (and am sure there are atleast 1000+ other consumers who have not willingly activated some hunky-dory **** that charges R10.00 a pop) SO WHY SHOULD I ACCEPT THIS ONCE-OFF OFFER AND BE HAPPY THAT I AM ATLEAST GETTING SOMETHING BACK AND WHO GETS TO SCORE THE REST I NEVER ASKED FOR IN THE FIRST PLACE ...... BLATANT THEFT. if this offer is sent to 1000people in my exact same shoes - you still score .... R1828.71 incl minus R1044.06 incl = R784.65 incl that scores VODACOM AND SHARE HOLDERS R784 650.00 incl ..... THATS THEFT VODACOM .... I WANT A FULL REFUND !!!!!
BL
Brandon L's update26 Jun 2018, 06:10
Reviewer Update
And there you have it Vodacom - even one (1) of your own Managers has written to News24 to complain about the Vlive and WASP that us the Contract and even the Prepaid customers are unaware of !!!! What now !!!! E-Toll Operation you got going here - taking peoples money (claiming you are unaware) and then offering a Small Once-Off settlement - meanwhile the bulk of that (which we didn’t ask for or sign up for in the 1st place) goes straight back to your thieving pockets. Well Hello Peter might not make an impression on a few 1000 customers (in my case 1 reply) but maybe a call to Carte Blanche to investigate and broadcast to a few 1 000 000 might change your minds on a full refund and change in Business Ethics. *** style Vodamafia.