Vodacom ******* clients

I recharged R170 and advanced all of it. It was not credited to my account.i phoned customer care number 082135 it does not give option to speak with the agent. I found the special need number.the lady who helped me said there is a problem with advance in vodacom and they are fixing it. Following days until today the airtime was not credited. I tried email customer care, they no longer take emails.its closed its only Tobi auto chat system.today i tried the vodacom facebook messenger the person who attended to me said it was credited of which it was not. I stay alone.my phone is mine alone. I dont delete sms all the evidence of what i received is in my phone.

I have to pay for the airtime i never used. Why are they becoming ******. How many people who are suffering from the same practice by vodacom?

Is it fair or they dont care? This is scary.