NZ
Natasha Z

1 reviews | Active since Mar 2012

20 Dec 2016, 14:10

Vodacom ******* and data lies.

<p> I use 3gig data from the 1-15 then another 3gig from 15-30th. Suddenlt i use 3gig from the 1-15,then I upload another 3gig and its drained in 4 days. This has been happening since oct. And its not just me complaining I asked on fb and 195 people complained of this as well. Huge amounts of data gone in days. This needs to be resolved. After my previous complaint about this Vodacom promised to upload 3 gig to my wifi on the 30 nov. I have prove of this as sent by vodacom to me. Its never been uploaded. I reported this and still it hasnt been uploaded. Vodacom are currently *****ing data and making empty promises. I psy huge amount for data per month I want my data back. I need you to resolve this once and for all. All updates and background data on my phone gas been switched off months ago. </p>

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Replies (2)
Vodacom
Vodacom's reply21 Dec 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Dec 2016, 14:56
Official

Dear Client

We loaded 3GB data on your data contract as a gesture of goodwill.

Please visit the links below on how to manage your data.

Android usage: http://ow.ly/yQqyr

BB usage: http://ow.ly/yQqAW

iPhone usage: http://ow.ly/yQqDW

managing data usage: http://ow.ly/yQrjM

Wi-Fi Routers: http://ow.ly/yQri9

Kind regards

Vodacom Consumer Website Team