MB
MARK B

1 reviews | Active since Mar 2015

19 May 2016, 15:43

VODACOM *******

<p>So i have had my renewed current contract since last year around April, my average bill was around R1500 a month, which included my 2 gig wifi ****le (which is a ******* in its self)... And all of a sudden at the end of March 2016, i received a bill for R6400, I have done nothing out of the ordinary in terms of internet or calls or anything, anycase, I contacted them, and said something is wrong, They informed me that its my data usage (which is NOT true) i only paid a R1000 on my contract, then i received Last months Statement (April 2016), And it was for a Total of R8200.... I WILL NOT BE PAYING IT!!! i contacted Vodacom again on the 09/05/2016, to try and sort out the problem, they gave me a Referance number ( S3-GVL2V-VYBQH) and said they will contact me in 2 days after they've done there investigation.... AND I AM STILL WAITING!!!! I will only be paying the average of R1500 on this account untill Vodacom contacts me with a solution.... I WILL NOT BE PAYING R8200... SO, I AM WAITING FOR you VODACOM...PHONE ME!!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply20 May 2016, 12:21
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,

MB
MARK B's update01 Jul 2016, 13:44
Reviewer Update

so to recap on my experience with vodacom, being South Africas number one service provider, or so they lead people to believe... Its been a month now, i havent heard anything regarding my data problem with vodacom, but my cell phone number (which i have had for about 6 years) has been taken away from me, BY VODACOM, and i was informed that i have to pay R785 a month for 24 months to clear up the arrears amount, otherwise i will be blacklisted and then maybe after that can i get my number back if its still available on the network... I have never been ill treated like this... I hope everyone reads this, and knows that vodacom is full of sh#t!!!!