Vodacom *******

So my device gets booked in for repairs for the 5th time and after chatting to the repairs manager ayesha she advised I must book the unit in she'll escalate the matter, I take it in to repair center deal with the workshop manager and he advises he'll take up the matter with repairs manager. Yesterday I get a sms saying the fone is repaired and I can collect. So I call them asking what was done on the handset, they advise a software issue Atwell as replacing a certain cable, now I say I don't want that handset anymore it's been in for to many repairs and replacing to many components. They say the last repair was only software but according to the little knowledge I have replacing a part is hardware. If vodacom doesn't solve my issue today I want my contract cancelled and will move over to a provider more interested in my business. THIS IS A BUSINESS CONTRACT.

so vodacom drags it feet replying to the customer, obviously looking at ways and means to counter the claim . maybe the next step should be social media and exploit the disgusting service vodacom offers.