Vodacom rip-off
I have been a contract customer with Vodacom since their inception. Two days ago I switched to prepaid because my billing was so high. On checking my account I noticed that despite the phone unit being paid off many months ago, my bill was never reduced. I’ve spoken to 5 people at Vodacom and no one is capable of resolving this. It appears that it is Vodacom company policy to rip their clients off where they believe they can get away with it.
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Replies (3)
Vodacom's replyOfficial
01 Apr 2019, 16:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2019, 16:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2019, 13:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2019, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
's updateReviewer Update
08 Apr 2019, 22:04After receiving Vodacom's standard 'reply', Im staill waiting for some kind of an answer over a week later .....
's update08 Apr 2019, 22:04
Reviewer Update
After receiving Vodacom's standard 'reply', Im staill waiting for some kind of an answer over a week later .....