Vodacom *******

In December 2015 vodacom informed me that my one contract was due for an upgrade I went to customer care to tell them that i would like to cancel that contract they told me to come back in January to cancel the contract. I went back in January and i was told me to come back in March to cancel. March the 19th I went to Kenilworth centre in Cape Town to cancel the contract all done dusted @ last On the 21st of April I noticed my main contract read emergency calls only. After switching the phone on + off still the same message so I went to the store again in Kenilworth and spent 3 hours with the consultant going round in circles on the phone. He had then canvelled the contract in front me. He then told whoever they cancelled the wrong contract. I left the store he contacted me later the afternoon saying that it will be re-activated by that Friday afternoon. Saturday morning I was activated thank God on Friday night 29th April my bank sent me a notice to say 00 balance I panicked and thought that I was hacked crying to my daughter I went onto the Internet @ about 9pm or so to discover that vodacom deducted R10 074.71 from my account . I called customer service to inquire what's going on and there i was puahed from pillar to post explaining the same story to be told t2ht it is activation fees. I told them it's their fault as my other contract is still running all they said we are so sorry Saturday I went to the store again and again I explained the story and again they respond with (I am so sorry but I have to go to the head office). Today the 3rd may I go to the head office in canal walk. The receptionist ask if she can help so I said I would like to speak to someone else in the accounts she informs me that I need to go to customer care, well by this time I just blew it. She then gets a consultant so I tell her my story again she calls the head office which is in jhb she said she will try and sort the account only to come back to me that they have escalated my query which was done on Friday night also. My problem is that there is still other debit orders that must come off my account so I am going to have a bad record with the bank as there is no money in my account. I am a widower as well as a pensioner, that is my lively hood that vodacom basically just stole without my consent and my monthly funds, i want this issue sorted as soon as possible and I want all my money that you so wrongly deducted, I don't want to have to pay another month for this supposed contract that was cancelled, but seems to be still running. I have been a loyal paying customer for about 15 years and this is the ridiculous service one receives who has four contracts with you guys. Please I do not want data as compensation, I want my money and I want the correct account to be cancelled with immediate effect. Many thanks Fawzia Hendricks ***