GZ
Gail Z

1 reviews | Active since Jan 2016

13 Jan 2016, 12:41

Vodacom *******

Fed up of the customer always carrying the brunt. There is always a story.... How can Vodacom supply a phone that goes faulty within 2 months (screen) then they repair it but I must pay for the new protective screen which are not cheap. Phone wont charge and all of a sudden, after 18 months, I forced the charger into the phone the wrong way. Sorry but I am not as stupid as you would like to make out I am.... How about supplying phones that actually last the whole period of the contract WITHOUT problems. \Oh but you signed to say you agree bla bla bla"but its **** coz if I dont sign I cant get the phone repaired.... You have the customer over a barrel... """

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2016, 20:49
Official
Hello Gail Ziets,

Thank you for making us aware of this issue.

A consultant will review and then make contact with you to assist.

Kindest Regards
MK, Consumer Website Team