Vodacom *******

Vodacom retentions department, I called on the 19 th January 2021, spoke to Kim with ref # ***, this was to convert 1 number to prepaid and to convert another 2 numbers to prepaid prematurely. I was informed the below on both numbers........

"""""""Hi We have attached your contract cancellation settlement quote for mobile number 277**********, which is valid for 14 days. It is based on your remaining subscription and any applicable device instalment costs, It excludes any applicable usage charges for calls, data, service related charges and/or unpaid invoices. These charges will be billed separately to your account. Just a reminder that any remaining data and minutes will be lost upon contract cancellation, and should be used before prepaid conversion. For any queries, please call Cancellations on ***.

I received the quotes, paid the 2 accounts 26th January before the expiry date Value +-R 20,200, have proof of payment, I now find out that the one number has been converted and my number is still on contract until 31 January, called today 30th January and spoke to "Tuso" at 1745 who stated that the 1 number has been converted the other number will remain on open account until 1st February and then a final invoice will be created, I find this a total ******* as I have settled both contracts ! I have done as requested, but now run the risk of a further debit after the contracts are fully settled. I WOULD MOST DEFINATELY NOT USE THIS SERVICE PROVIDER IN THE FUTURE, SECONDLY, I also see from previous reviews there seem to be numerous issues with billing and "mis-information"--be careful.