AM
Alf M

1 reviews | Active since Dec 2011

05 Oct 2018, 14:32

Vodacom Rip of

Once again I have to say that I feel that I have and my wife ripped of by Vodacom. I have recently upgraded three phones and pay vodacom around three thousand rand a month and the service that you get leaves one thinking is it worth it. This month I have tried to get hold of the call center but to no avail can anybody help me. This month my wife never got her air time. Me in a matter of forty-five lost over R 300 on data and do you think that it makes any differ-ens to Vodacom? Maybe it is time to move on .

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2018, 16:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2018, 19:35
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, we've advised you accordingly.

Regards
Vodacom Consumer Website Team