LK
Leonardo K
1 reviews | Active since Feb 2016
25 Feb 2020, 17:30
Vodacom Riggs their download fibre speed
How bad can Vodacom Fibre service become that they have to cheat on their download speed reports? Vodacom is rigging their application to state a higher download speed than they actually give you. No wander they always direct you to their application: Vodacom Business MTB Speedtest. It is a cheat!! I compared the Vodacom speedtest result with that of Telkom Saix: Vodacom was showing over 23 Mbps, when in reality I was getting just over 16Mbps. That is why I get poor connectivity and poor download view. The goverment should intervene and stop Vodacom from cheating and *****ing from the public!!
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Replies (1)Vodacom's replyOfficial
26 Feb 2020, 09:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2020, 09:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
