SS
Sammyfish S
1 reviews | Active since Nov 2013
11 Sept 2019, 09:14
Vodacom ridiculous overcharge
Hi, I have sent emails to Vodacom but no feedback. I upgraded my 2 contract numbers in July 2019. During the upgrade with number ending with 292, I agreed on R230 airtime and I`ll pay R169/month with no new device. For the past 2 months, I am still paying higher premium of R304. In addition, I didn’t ask for any insurance for the device & what device I am paying for? Please refund the due amount for the past 2 months & assists going forward.
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Vodacom's replyOfficial
11 Sept 2019, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Oct 2019, 15:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply21 Oct 2019, 15:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team