ZD
Zaheer D

1 reviews | Active since Nov 2013

29 Nov 2016, 23:05

Vodacom Ridiculous Billing

<p>We have had crazy billing on the following business line ********** 643. <br />There has been no notification Sms for data completion sent to us despite continuously "re activating " the Sms notification month in month out with the call center. </p> <p>This month November 2016 the bill came in excess of R19000. Ridiculous. There is definitely a problem on Vodacoms side. Last months bill was R6000. Not feedback received from Vodacom since September 2016. They refuse to resolve this issue. </p> <p>We are seriously considering moving our 7 business contracts to a competitor IF THIS DOES NOT GET RESOLVED SOON.</p> <p>OUR BUSINESS HAS BEEN LOYAL TO VODACOM FOR MANY YEARS. WE EXPECT THE SAME FROM VODACOM.</p> <p><br />(Upset customer )</p>

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Replies (3)
Vodacom
Vodacom's reply30 Nov 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Dec 2016, 10:59
Official

As per telephonic discussion,credits processed.

ZD
Zaheer D's update05 Dec 2016, 11:39
Reviewer Update

Thanks to Faiek and the team for the assistance. Account seems back on track