1 reviews | Active since Nov 2013
Vodacom Ridiculous Billing
<p>We have had crazy billing on the following business line ********** 643. <br />There has been no notification Sms for data completion sent to us despite continuously "re activating " the Sms notification month in month out with the call center. </p> <p>This month November 2016 the bill came in excess of R19000. Ridiculous. There is definitely a problem on Vodacoms side. Last months bill was R6000. Not feedback received from Vodacom since September 2016. They refuse to resolve this issue. </p> <p>We are seriously considering moving our 7 business contracts to a competitor IF THIS DOES NOT GET RESOLVED SOON.</p> <p>OUR BUSINESS HAS BEEN LOYAL TO VODACOM FOR MANY YEARS. WE EXPECT THE SAME FROM VODACOM.</p> <p><br />(Upset customer )</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,credits processed.
As per telephonic discussion,credits processed.
Thanks to Faiek and the team for the assistance. Account seems back on track
Thanks to Faiek and the team for the assistance. Account seems back on track
