ML
Marietjie L

1 reviews | Active since Apr 2019

15 Apr 2019, 18:54

VODACOM-RIDICULOUS AWFUL CUSTOMER SERVICE

I've been struggling to resolve a debit order date change with Vodacom for months I change the date of debitorder the first month after the said change the chaos struck. Long struggle to get things sorted emailed proof of payment and they unblock contracts. One month later and now they say the proof was never received Emailed it again. After arguing with a customer care consultant Tsheu who refused to put the call through to the mnagaer or supervisor Emailed proof again. Same fight cant remember the consultants name. But i was asured that he will fix the problem Today they blocked the numbers again due to arrears The same one proof was send to through again

This is RIDICULOUS AND ABSOLUTE UNACCEPTABLE!!! Ive been a loyal vodacom customer for years and now i cant even speak to a supervisor.

Would like to hear your feedback My contact number ********** 703....

But oh wait you wont be able to talk to me because I'm blocked due yo your Ridiculous Poor customer care

0
Replies (3)
Vodacom
Vodacom's reply16 Apr 2019, 06:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
ML
Marietjie L's update17 Apr 2019, 14:30
Reviewer Update
Complain on a public forum and vodacom respond Yesterday Ashwim from customer care got all the information needed to fix this chaos Problem fixed Today Service suspended again!!!!! Cant even phantom the level of INCOMPETENCE!!!! With all thid suspended service its not even worth having a contract with Vodacom
Vodacom
Vodacom's reply30 Apr 2019, 13:40
Official
Dear Marietjie, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

As per our email correspondence. we can confirm that your query has now been resolved. 

Regards, 
Vodacom Consumer Website Team