1 reviews | Active since Sept 2016

30 Sept 2016, 07:31

Vodacom ridiculous

<p>For the past 6 weeks I've been waiting for vodacom to investigate Vodafone live charges which no one can tell me how or why I'm being charged for ithe. In the mean time I am expected to pay in the hopes they refund me. I'm on the red advantage package so it's not cheap and I just noticed when I use my free minutes it doesn't finish old ones first which means they gain my minutes if I dont use all every month which is absolute *******. Very disappointed with Vodacom lately and I'm stuck with them for another 2 years!</p>

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team