1 reviews | Active since May 2025
Vodacom Richards Bay’s service is beyond unacceptable!
We first logged a ticket on April 19th to have our fibre connection restored, only to have it closed without anyone contacting us, falsely claiming the issue was fixed. When we realized the deception, we had to log another ticket on April 30th. This time, they scheduled an appointment for Tuesday, May 6th at 1 PM. My husband took time off work to be there, and guess what? No one showed up! No calls, no apologies, no attempt at rescheduling.
When we call Vodacom, we get a different agent every time and are forced to repeat the entire story over and over. Meanwhile, the Richards Bay technicians blatantly lie, telling Vodacom agents that they tried contacting us but got no answer—an outright ********* practice.
Vodacom promised that technicians would come on May 8th at 1 PM, so once again, we rearranged our schedule to be home. Yet again, no one showed up!
The level of incompetence and disregard for customers is shocking. The inconvenience of not having WiFi affects everything, our daily work, our finances (constantly buying data to compensate), and our ability to function smoothly.
We’ve been using this fibre connection for three years, first through Mweb, then switching to Vodacom thinking they would offer better service—huge mistake! Instead, they take a minimum of two weeks just to fix a simple issue! Definitely considering moving back to Mweb, at least they’re agents provided better service and the Richards Bay Vodacom technicians will always have the bad service.
Absolutely disgraceful service, Vodacom Richards Bay should be ashamed.
Once again your agents share incorrect information. This is *********. I was only called by a lady attending to this review who stated they will escalate to Fibre Escalations Team. "Stephan Klopper" has NEVER called either myself or my husband. I have had no further calls from Vodacom agents to support me. My connection remains disconnected showing how inconsiderate Vodacom is to it's clients. At this point we are considering closing this account.
I was never informed by anyone that technicians are dispatched! There is no major fibre break affecting my service as only my connection is out and I am aware where the disconnection is at. All my neighbours have fibre connection. Vodacom is *********.
Once again your agents share incorrect information. This is *********. I was only called by a lady attending to this review who stated they will escalate to Fibre Escalations Team. "Stephan Klopper" has NEVER called either myself or my husband. I have had no further calls from Vodacom agents to support me. My connection remains disconnected showing how inconsiderate Vodacom is to it's clients. At this point we are considering closing this account.
I was never informed by anyone that technicians are dispatched! There is no major fibre break affecting my service as only my connection is out and I am aware where the disconnection is at. All my neighbours have fibre connection. Vodacom is *********.
Once again your agents share incorrect information. This is *********. I was only called by a lady attending to this review who stated they will escalate to Fibre Escalations Team. "Stephan Klopper" has NEVER called either myself or my husband. I have had no further calls from Vodacom agents to support me. My connection remains disconnected showing how inconsiderate Vodacom is to it's clients. At this point we are considering closing this account.
I was never informed by anyone that technicians are dispatched! There is no major fibre break affecting my service as only my connection is out and I am aware where the disconnection is at. All my neighbours have fibre connection. Vodacom is *********.
Once again your agents share incorrect information. This is *********. I was only called by a lady attending to this review who stated they will escalate to Fibre Escalations Team. "Stephan Klopper" has NEVER called either myself or my husband. I have had no further calls from Vodacom agents to support me. My connection remains disconnected showing how inconsiderate Vodacom is to it's clients. At this point we are considering closing this account.
I was never informed by anyone that technicians are dispatched! There is no major fibre break affecting my service as only my connection is out and I am aware where the disconnection is at. All my neighbours have fibre connection. Vodacom is *********.