Vodacom RICA fiasco

On the 19th of September 2018 I received a sms from Vodacom informing me that I should go to one of their outlets to re RICA my sim card or my service would be discontinued.This message was repeated on 21/9/18. On 26/9/18 I went to the Vodacom outlet at Middelburg Mall Mpumalanga and spoke to a sales representative he informed me I must wait until my service is discontinued then come in to re RICA my sim. I voiced my dissatisfaction with the situation and left.Later in the day I called Vodacom 082135 and spoke to a very polite young lady by the name of Nadine, she informed me that the information captured at the time I originally did the RICA was incorrect and my service would indeed be terminated, she could see the record of the sms but could do nothing to help me. Vodacom don't seem to understand I am a pensioner and can ill afford to drive a 100 km round trip on a fools errand, it is ok because when they terminate my service I will RICA with MTN.