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RE
Riaan E

1 reviews | Active since Jun 2013

09 Oct 2025, 08:44

Vodacom / Rewardsco at it again!

Vodacom / Rewardsco,

You have bull****ted me for the last time. This is how a loyal customer for over 25 years gets treated, being **** to about the upgrade charge and the increase of the tariff. I can't believe I fell for it, AGAIN . . .

Go listen to the recording, I explicitly asked if there is any extra to be paid, where she said no, nothing, EVERYTHING IS STAYING THE SAME! Go listen . . .

I will not pay the account till this matter is sorted and that's a promise . . . you can sue me all you want, I will not pay.

I want no increase in premium as she said, and no admin fee charge, like she said.

Or everything gets cancelled. I think it will be easier.

And Rewardsco acted as your representative, no stories about it please, you are getting the money.

0
Replies (6)
Vodacom
Vodacom's reply09 Oct 2025, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
RE
Riaan E's update13 Oct 2025, 09:24
Reviewer Update
People are playing for overtime . . . They asked the number/s in question, I send them the quotes with all the neccesary detail on it. Laaattteeerrrr . . . still asking for the numbers. Good stuff, send it through on Friday 10th October 2025 at 14h32. Mail me back on Saturday stating their working hours is from Monday to Friday 08h00 to 17h00 . . . what a joke . . .
RE
Riaan E's update20 Oct 2025, 07:01
Reviewer Update
"Hi Riaan,

Thanks for your post.

Our Team will be in contact with you soon.
- You ref:
EC-21S1-1EM6A8

We hope for a swift resolution

Regards,
Vodacom Consumer Website Team"

"Private reply"

Nothing happened up and until now . . .

Excellent Customer Service . . .

Thinking that I will give up and pay for **** I did not ask for . . .
RE
Riaan E's update20 Oct 2025, 07:03
Reviewer Update
Just listen to your recording . . .
RE
Riaan E's update21 Oct 2025, 10:06
Reviewer Update
"Dear Vodacom Customer. Your service ticket with reference number EC-21S1-1DNT81 has been closed. Thank you Vodacom."

I DONT THINK SO! The account will not get paid untill this is resolved! And I don't care if Mondo bull****ted me, it is still your product. You are still getting paid, and I will not pay for something I did not ask for! So open the ticket again, it is far from over or closed . . .
RE
Riaan E's update01 Dec 2025, 10:57
Reviewer Update
Guess what, credits not done. Still getting billed for the "upgrade admin fee". Get it sorted, please, with haste . . .