1 reviews | Active since Sept 2014
VODACOM REWARDS - VODABUCKS MISLEAD CUSTOMERS JUST SO TO RECHARGE
Vodacom has dropped its standards and it is sad!!! They have these vodabucks where 1 can purchase goodies and on many occasions they would offer to credit me with certain number of vodabucks should I recharge with certain amounts of either data or airtime. Over 3 times i recharged with both data and airtime but never did they credit the promised vodabucks to me. I logged the complaint with the rewards team, it has been almost 2 weeks with no end in sight. A consultant with name Mpendulo Memela tried his best to assist, seems like he is also confused by their own internal processes, promised me that he would return to me soon as he had something, i am still waiting.
This network is supposed to be the pioneer of customer care when it comes to this industry and its products but eish...they are expensive for *****!!!
Thank you for the response.
I am worried though, it seems you are only swift in responding to reviews that are seen by the entire world BUT not swift enough to respond to the client directly.
I have since last friday -30 Jan 2021 provided proof that vodacom made me recharge with the believe that they would credit me with vodabucks only to be **** to. False advertising on their part.
Todate I have not had anybody come back to me, Lance has been in assistance but even himself has not returned to me.
It is sad that 1 has to use this platform to gain attention from Vodacom.
I am truly disappointed in the network i have been using for so long!!!
Thank you for the response.
I am worried though, it seems you are only swift in responding to reviews that are seen by the entire world BUT not swift enough to respond to the client directly.
I have since last friday -30 Jan 2021 provided proof that vodacom made me recharge with the believe that they would credit me with vodabucks only to be **** to. False advertising on their part.
Todate I have not had anybody come back to me, Lance has been in assistance but even himself has not returned to me.
It is sad that 1 has to use this platform to gain attention from Vodacom.
I am truly disappointed in the network i have been using for so long!!!