Vodacom Rewards Upgrades *************

I received a call from Vodacom Rewards to offer me an upgrade on one of my lines.

The gentleman was pushing, and blatantly ignored everything I said and insisted on, and proceeded to book my upgrade for a Samsung Galaxy S23 Plus (in Lavender nogal), and not the Samsung Galaxy S23 Ultra as per our entire, recorded, conversation.

I repeated this throughout the entire conversation as well as when we went through the terms and conditions. And then he still made a point of booking my upgrade for the Plus and not the Ultra.

I have now sent 2 emails to their Management Team requesting feedback on how it is that this individual booked my upgrade for a S23 Plus when I clearly stated 3 to 4 times that I was not interested in the "Plus", and that it had to be the Ultra or nothing. There are even witnesses to this conversation on top of the fact that "all our calls are recorded".

My interpretation of this transaction borders on on this saleman blatantly lying on what would end up being a v legally binding document based on the telephonic terms and conditions that you go through.

So now I am, still waiting, to hear from someone in a Management position, how this happened, how it is allowed by Vodacom Rewards, and how they intend to prevent it from happening to other customers in the future. Even an apology would be appreciated.

I shudder to think how many long-term Vodacom customers were falsely led to believe that they were going to be send what they agreed to upgrade to verbally with this gentleman in question. I have no name, but I do have his salesman code.

Do not make use of thd Vodacom Rewards Upgrade system.