Vodacom Rewards unrewarding for clients
<p>So Vodacom deleted my Facebook post, here we go on Hellopeter. I clicked on the offer on my statement for Sunday Times via Vodacom Rewards. 3 months free online access then R60 per month billed via Vodacom. Clearly stated "you can cancel at any time". So I signed up. I was unimpressed so decided to cancel. Well I tried via Times Media and they could not help at all. I contacted Vodacom on 082111 and they eventually referred me to the Solutions Team, they also could not help. Told me to sms 31050 but that is only for WASP subscriptions. I responded on SMS to advise my query was not resolved. They called me whilst I was busy banking and promised yhey would cal, back in an hour. That was 24 hours back.... I am not impressed Vodacom, sort this out please.</p>
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Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Consumer Website Team
Eleven days later and still no contact from Vodacom. Shocking service!
Eleven days later and still no contact from Vodacom. Shocking service!
The "new" #Hellopeter.com seems to be a less effective vehicle than the old one. #Vodacom has not responded, they have simply commented and promised to respond, a worthless promise that has not been fulfilled. They do not deserve a one star rating, zero stars is my rating.
The "new" #Hellopeter.com seems to be a less effective vehicle than the old one. #Vodacom has not responded, they have simply commented and promised to respond, a worthless promise that has not been fulfilled. They do not deserve a one star rating, zero stars is my rating.