Vodacom Rewards ****

If only I could do a minus star!

I have called Vodacom over and over about this issue... I've called and I've emailed BUT no once is coming back to me... This is the email I sent after speaking to someone who said that I should email and that his supervisor will reply asap to my issue... I'm STILL waiting... even just an acknowledgement that they are looking into the issue... NOTHING...

My email to Vodacom: I got a call yesterday from someone wanting to upgrade my number MyGig 2 Promo@R99 24M TopUp

THE ISSUE, is I've been trying to cancel this number for ages. This item was ****** long ago... (you can see from the history the last time its been used) I had to pay for the contact but then when it was over I tried to cancel it. I called to cancel... and then I look at my Vodacom control months later to see that it hasn't been cancelled BUT It's been upgraded... so now I'm paying MORE money every month for something I'm not using. Again... you can check history to see that this has not been used AT ALL.

So now it's been UPGRADED... so I got told I NEED TO CALL to downgrade it to be able to cancel it... For something that I didn't do... a mistake made by Vodacom or at least a representative of Vodacom!!!!?????

TO MAKE THINGS WORSE, I get a call yesterday that my contract is ready to be upgraded OMG! PLEASE!!!

I spoke to someone this morning to cancel the contract AGAIN, this time I asked for a reference number... which should be given automatically without me asking.

I then asked, WHEN did this upgrade happen and she said it was done by Rewards on the 25 0ct 2019 so instead of cancelling I now pay R175 ontop of the R109.95 (so total R 284.95) I already pay for something I AM NOT USING.

I got given the number to call *** And nothing happens so I have to call again. I spoke to a gentleman who said I should now email my issue to their supervisor.

The contract I can't do anything about BUT I feel that the extra addition that was added should be credited back to me... IF this is not possible, then the 14gig's on the account should at least be transferred to my other number ***) so that I can actually use WHAT I HAVE BEEN PAYING FOR. I'm not screaming at you, I am screaming at the situation that Vodacom has put me in... I have been a customer for years... I feel that I have been a good customer... I pay my bills on time. Please can you come back to me about this as soon as you can... Vodacom has lost my trust.