PP
Pamela P

1 reviews | Active since Jan 2016

11 Feb 2022, 12:48

Vodacom Rewards Sales **** to make a sale

I received a call (Tuesday, 8th February) from Lindi Mkhaliphi (Vodacom Rewards) offering me Home Uncapped Internet (LTE). She called me on Tuesday and I asked whether the Data is limited or not. Lindi assured me that I will not run out of Data. This is definitely uncapped. I asked Lindi to call me back. She did call me on Thursday, 10th February. Once again, I asked whether my data will be limited or not. Again I was assured that this is definitely UNCAPPED. To my surprise, I received an invoice this morning and on the invoice it states that the Uncapped is for 400GB. When I called the Call Centre I was informed that the usage is limited to 400GB. This proves that I was **** to in order to make a sale. The lie was going to commit me to 24 months. If only I did not receive the invoice on time and didn't go through it properly, I was going to be tied up to a lie for 24 months

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 14:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team