Vodacom rewards pathetic service and broken agreements

I went into a vodacom store in greenstone on the 5th Nov in gauteng and despite telling the sales guy what I wanted I was quoted on everything I didn't want. I ended up calling another branch which quoted me on what I wanted, I was happy and set to go thru and sign up to upgrade,on the 15th nov I then received a call from vodacom rewards Tyta who was able to give me all my items at a lesser prices which I agreed to, a full upgrade was done telephonically for over 30 minutes. My impression was that I was upgraded and I was happy. I was told that in 3 days someone shud contact me regarding delivery. A week later I had not heard from anyone so I contacted vodacom, after proabily 4 frustrating calls to vodacom. I was told that the transaction was cancelled, and nobody could tell me why. Eventually on the 28th nov after numerous calls I received a call from vodacom rewards, fiona, telling me that they would call me on black friday, I requested a contact number but to be told that someone would call me back. At this point I had lost trust in vodacom and call me backs cause noone actually did. On the 29th, surprisingly I did get a call from Tyra and was told that the special was only for the 29th hence it was cancelled, but it cud go thru on the 29th which was black friday. Once again I was told that the courier company wud contact me for delivery, once again I had given vodacom the benefit and trusted that my upgrade was done. A week later still no call, no coresspond3nce whatsoever from vodacom. I then again started contacting vodacom, left a few msgs and online requests, to be told again that it was rejected and Noone knew why. Also again numerous calls were made to vodacom and vodacom rewards daily, Noone contacted me from vodacom to tell me that it was rejected or the reason why. One the 5th Dec I contacted vodacom rewards and was told that it was cancelled and they had an extension in which to put thru the specials and I would be called back. No surprise when I was never called back. I then tried for the last time to contact vodacom, refused to speak to a salesperson and asked to speak to a manager, was told by her that it was a different dept and she can't tell me why but it was cancelled, she would escalate it to a rewards manager.. its the 21 dec and I'm still waiting for a call from a Manger at vodacom rewards. I was told that the specials re no longer available, which is not my problem, I upgraded my contract on the 15th Nov and I expect that what I signed up from will be delivered to me, how vodacom does it i dont care, all calls were recorded so so.eone shud listen to those tapes and hear what was agreed to The frustration and pathetic service received by a customer who was more than patient and tolerated all the excuses should be compensated. This does t deserve any stars.