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Alwynn W
1 reviews | Active since Sept 2020
18 Jan 2023, 19:17
Vodacom Rewards means nothing
Good Evening , Vodacom rewards must the worst loyalty program ever . In December I won Wimpy Vouchers sat down to earth then when it came to pay the system only allowed me to use 4 vouchers ended up paying for the extra R300 on the bill . Yesterday I won two Burger King Vouchers today I went to order meals tried to use my vouchers the QR scanner was not working and went into rewards history and said no voucher number available and only a QR code and they only meant to expire on the 28th . Again ended up paying for the entire order , absolutely disgusting I spend so much money on airtime and data get rewarded but can never redeem them π‘π‘π‘
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Replies (3)0
Replies (3)Vodacom's replyOfficial
19 Jan 2023, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alwynn W's updateReviewer Update
20 Jan 2023, 07:01Still no phone call from Vodacom
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Alwynn W's update20 Jan 2023, 07:01
Reviewer Update
Still no phone call from Vodacom
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Alwynn W's updateReviewer Update
21 Jan 2023, 07:41Itβs is getting ridiculous, day 3 with no phone call or response . I have a MTN company phone and have no trouble with their rewards program maybe you guys should go learn how to run a loyalty program and customer service
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Alwynn W's update21 Jan 2023, 07:41
Reviewer Update
Itβs is getting ridiculous, day 3 with no phone call or response . I have a MTN company phone and have no trouble with their rewards program maybe you guys should go learn how to run a loyalty program and customer service
