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Alwynn W

1 reviews | Active since Sept 2020

18 Jan 2023, 19:17

Vodacom Rewards means nothing

Good Evening , Vodacom rewards must the worst loyalty program ever . In December I won Wimpy Vouchers sat down to earth then when it came to pay the system only allowed me to use 4 vouchers ended up paying for the extra R300 on the bill . Yesterday I won two Burger King Vouchers today I went to order meals tried to use my vouchers the QR scanner was not working and went into rewards history and said no voucher number available and only a QR code and they only meant to expire on the 28th . Again ended up paying for the entire order , absolutely disgusting I spend so much money on airtime and data get rewarded but can never redeem them 😑😑😑

0
Replies (3)
Vodacom
Vodacom's reply19 Jan 2023, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AW
Alwynn W's update20 Jan 2023, 07:01
Reviewer Update
Still no phone call from Vodacom
AW
Alwynn W's update21 Jan 2023, 07:41
Reviewer Update
It’s is getting ridiculous, day 3 with no phone call or response . I have a MTN company phone and have no trouble with their rewards program maybe you guys should go learn how to run a loyalty program and customer service