CH
Carisa H
1 reviews | Active since Oct 2015
22 May 2019, 08:47
Vodacom Rewards just lie to people to make a quick sale VODACOM *****ing time and money!
Please people stay away from VODACOM, wish I never upgraded with them. They just charge me double on my vodacom account.
Last month 29 April 2019 the rewards company phoned me gave me this deal that will cancel my existing contract, It turns out to be a lie, the next day I got a new simcard. I cancel this the 2nd of May because the first of May was public holiday. Now vodacom is still charging me for this new contract I have to phone every week to try and cancel this, It feels like the call centre doesn't know what to do. I'm wasting all this energy and time because someone just lie to me because she want a quick sale.
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Replies (3)
Vodacom's replyOfficial
22 May 2019, 08:58Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 08:58
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
CH
Carisa H's updateReviewer Update
22 May 2019, 09:11Also can I add the call centre people needs more training speeking to Beauty and she doesn't know what I'm saying,
CH
Carisa H's update22 May 2019, 09:11
Reviewer Update
Also can I add the call centre people needs more training speeking to Beauty and she doesn't know what I'm saying,
Vodacom's replyOfficial
22 May 2019, 10:24Dear Carisa
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply22 May 2019, 10:24
Official
Dear Carisa
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team