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AM
Alexious M

1 reviews | Active since Mar 2009

23 Jan 2019, 09:22

Vodacom Rewards is useless!!!

I receive a call from Vodacom Rewards offering me a Hisense cellular phone on top of my Red Premium contract that I have with them and I accepted the offer of R120 airtime together with 5 gig data monthly for R198 per month. They promised to deliver at my address in four working days. A week later I called Vodacom customer center to inquire only to be told the offer was cancelled because I did not qualify, my question is, why callling my and promise me heaven and earth when you know “I do not qualify”?? Stop selling lies Vodacom, your salesman “Mashable” did a credit check and confirmed that I qualified and that it was the reason why he called. Disappointed with Vodacom Rewards for luck of professionalism - I am pay over R3000 on my premium contract how can I fail to pay R200 extra I wonder???

0
Replies (3)
Vodacom
Vodacom's reply23 Jan 2019, 09:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team   
AM
Alexious M's update25 Jan 2019, 18:11
Reviewer Update
Vodacom is so pathetic after my complaint of the offer of a cellphone from their rewards I got another call from them asking me whether I still want the offer made from their rewards, I accepted and today I called their customer service to inquire only to be told that they don’t have a record of anyone calling me regarding my complaint on hello peter and I must say the service of the customer service is as pathetic, it’s so noisy and the call Centre lack professionalism. Please Vodacom remove the cancellation of this offer on my profile because I didn’t ask for this offer, your rewards team called me I do not want you to drag my name in the mud!! It is regrettable to receive such treatment from a company that I have been supporting for a longtime.
Vodacom
Vodacom's reply28 Jan 2019, 14:48
Official
Dear Alexious, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards  Consumer Website Team(SA)