Vodacom Rewards

My Vodacom contract was automatically renewed for 2 years by Vodacom Rewards via direct phone call from a sales agent. I have disputed the renewal and have been waiting for 4 weeks to get access to the recording of the conversation. I have dealt with Vodacom Rewards directly and with Vodacom After Sales. Each time I call I deal with someone new and get the excuse that people previously dealt with are off work or not easily available due to working from home. It’s impossible contact anyone directly to follow up and despite several requests to communicate by email the feedback is that everything works by phone. My customer experience with Vodacom has been very frustrating and I would not recommend Vodacom to anyone. As it stands I am locked into a contract that I did not consent to with such poor after sales service that I cannot cancel it. It is inexcusable and a very poor reflection on the Vodacom brand.