Vodacom Rewards Department Pathetic!!!!!

I received a call from you're Rewards Department on 07/03/2022 to renew my 20 GB Top Up account, I said no thanks, I do not need a bigger contract because I have Wi-fi at home and another data contract from Vodacom. The person insisted that I just listen first, which I did. After listening, this person insisted that I renew my contract - I said as long as the monthly premium is not more than what I am currently paying for 20GB, I don't mind. This person assured me more that once that the amount that will be debited from my bank account, will not be more than the monthly R206.00.

But then the invoices came: 01/03/2022 - 31/03/2022 = R206.00 (This is the amount that I agreed on at the beginning, so this is correct) 01/04/2022 - 30/04/2022 = R282.33 (I was invoiced for March again???? and for April? Not my agreed amount of R206.00???) 01/05/2022 - 31/05/2022 = R249.00 (Still not my agreed amount of R206.00???)

I have phoned Vodacom many times regarding this - the last call was on 22/04/2022 when I was transferred to the Rewards Department. The lady that assisted me said that they will investigate, but up to today I have not received any feedback regarding this. Not a phone call or an email - nothing.

This is my second contract that the amount is more at the end of the month on the invoice than what I have agreed to after speaking to the Rewards Department. After maaaaaany phone calls, this has been sorted. I have been a client with Vodacom for many years & have 3 contracts with them. And this is the type of service that they supply to their loyal clients of many years?????