Vodacom Rewards Department empty promises

I called Vodacom on the 21st of July 2022 to upgrade my package. Ended up talking to the Rewards Dept. I spoke to the Guy (i have now forgotten his name) Said I actually want to upgrade and get a smart watch. We then went through all the options. And he said to be okay. He can give me a Samsung A13 on package that will cost me R199 per month and then the smart watch was an additional R190 a month to which I agreed to. I called early in the morning. And by 13h00 the following day RAM delivered my parcel! Yay! No. Not yay! Only the handset was delivered. No smart watch. Immediately I called to rectify this problem. Vodacom said I must phone the Rewards Dept. Which I did. Now, more than month has passed and I did not get any feedback on this issue. I called them like 7 times. Even directly to Durban 031 number. I want what was discussed. Also, my reduced data bundle is nog longer active. Vodacom said only Rewards Dept can assist.

They are pathetic! I WANT AN ANSWER