Vodacom ******* Rewards

on the 30th MARCH 2024 I wanted to do and early upgrade, called the *** spoke to Agent Juan advised him he advised i should do a premature cancellations, he also advised i should make payment and by tuesday i should be able to upgrade hence holidays from 30M -1Apr so he sent me the quote, i paid immediately and i called him back that's when all the bull**** started, from the so called Manager Linton does not even carry managers skills at all i have been calling them from then till 04 April still no joy sent numerous emails to vodacom and escalation no response till date finally a Team Manager from rewards names Fiona Ndlovu took over the case but again she advised the agent ****ed up he wasn't suppose to charge me device fees etc and now i have to wait another24/48 hours to upgrade, like seriously been with Vodacom over 15years and this is how we get treated as customers why the **** they get all this shady call centers like Mondo and rewards to handle all queries almost 3000 paid and still no upgrade till date were is my money heard alot of rumours about rewards and the ***** they commit, if this is not sorted ASAP i will visit rewards and take my R3000 worth and as per Fiona no one has been assigned I WANT TO DO MY UPGRADE SIMPLE OR SHOULD I MOVE TO ANOTHER PROVIDER AND DON'T PAY THE BALANCE OF MY OTHER CONTRACTS