cM
catheline M
1 reviews | Active since Feb 2019
01 Feb 2019, 10:22
VODACOM REWARDS COMPANY DECEIVING CUSTOMERS!!!!!!!!!!!!!!!!!!!!1
i was contacted in November by Vodacom rewards company . I had two data contracts that was due for renewal. the consultant offered me two deals for R99pm for 5gb data per line. instead of upgrading both lines they upgraded only one and gave me two new contracts that I have not asked for. so I went to the Vodacom shop in north ridge mall, Bloemfontein and they were not very helpful. they only told me that I must call the Vodacom rewards company. so I did that. they said for me to cancel the two new lines I must pay in more than R2000!!!!!!!!!! I have not asked for any new lines only for my exiting contracts to be upgraded. can this matter be sorted asap????????????????????????????????????????
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
01 Feb 2019, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 16:31 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team(SA)
Regards Consumer Website Team(SA)
Vodacom's reply01 Feb 2019, 16:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team(SA)
Regards Consumer Website Team(SA)
