NM
Natalie M

1 reviews | Active since Apr 2014

06 Jun 2022, 01:39

Vodacom rewards

Hi, on saturday I received a call from this number +27 (82) ***. I was occupied so my husband answered my phone and the person said they are calling from Vodacom rewards and my husbard thought it's a telesales call and asked them to add my number to your do not contact list. I later checked the number on true caller and realised it's a legit vodacom number so I probably won something from Vodacom rewards. I tried to get assistance from your social media team but they just said the rewards department will call me back but how when my husband mistakenly asked for my number to be placed on your do not contact list? Please can someone from you rewards department contact me. You guys should maybe also look at sending people an sms advising them that someone from your rewards team will make contact because there are so many telesales and ****s out there that people just don't trust certain things.

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2022, 08:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team