vodacom rewards bad service

I ordered an upgrade online and had ot cancelled timeously as I realised doing it at a branch was faster. I have called vodacom rewards for the past month and still have not been able to do my upgrade at vodacom Hatfield who have been with me through this journey. im utterly appalled by the bad service, promises were made about fixing the issie in 48 hours and its way past that. I still called again wasting my airtime again and I was told systems were down but the issue has been noted and will be fixed. I was supposed to be helped by Tasha from vodacom rewards who has not helped me at all as on my file it still states the backorder is placed. im very disappointed with the service. <br>