Vodacom rewards

I will keep on posting this until someone assist me. I got a call on the 3rd of march of a rewards department stating that ive been with vodacom x amount of years. The consultant told me as a reward i will be paying less on my contract on my primary number, the consultant **** im paying more now to be specific im paying now 780 pm from 580 how is that paying less. I called in to migrate me back to the flexi 175 and a that was done. The consultant from rewards pomised me that a credit will be passed for the package they migrated me to but vidacom said because of the package kicked in on the first. Now i dont care anymore about your stuff this is not the first time im posting on hello peter. Now a credit was promised and i want that credit to be passed because how i see it your consultants **** to say that i will be playing less. Contract insurance was activated on the contract aslwell that is not easly removed it took me 3 years to remove the previous insurance.