Vodacom Reversed a Cancelled Contract Without My Consent - Device Returned

I am extremely disappointed with how Vodacom has handled my account and I am now being forced to escalate this matter publicly. In February 2026 I entered into a contract for a laptop through Vodacom. The device was delivered in early March 2026. In mid-March 2026 I returned the device and was informed that the contract had been cancelled. I proceeded based on that confirmation. I have now discovered that the cancellation was somehow reversed without my knowledge or consent. I did not authorize any reinstatement of the contract and the device has already been returned. Despite multiple calls to Vodacom customer care, no one has been able to give me a clear explanation. Each call leaves me with more confusion and no resolution. I am now being told that I may be billed next month for a device that is no longer in my possession. This is completely unacceptable. Vodacom cannot legally reinstate a cancelled contract without the customer's authorization, especially after the device has been returned. This situation is causing unnecessary stress and wasted time while I am trying to focus on my studies.I will be escalating the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission under the Consumer Protection Act.