IQ
Irene Q
1 reviews | Active since Oct 2016
07 Apr 2022, 16:34
Vodacom reverse upgrade
I have cancelled an upgrade 6 days ago, they said it will take 24 hours to utmost 48 hours to reverse the upgrade. Please, I just wanted my 100gigs back. I am now 8 days without any data and I work from home. I called to have it reversed 3 times, still nothing!! Please cancel my data contract *** I really am at a loss over this incompetence.
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Replies (2)
Vodacom's replyOfficial
08 Apr 2022, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2022, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2022, 09:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled effective 30/04/22, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2022, 09:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled effective 30/04/22, as requested. Regards Consumer Website Team
Best regards,