Vodacom- Reversal of contract upgrade: (order #***)

I had a contract line that was terminating end of February. I called Vodacom Mid Feb around the 13th to cancel the contract and somehow managed upgrade. However three days later I called back within the 7days to reverse the upgrade as my son opted for another deal that had more data as it was for school. The consultant that helped me indicated that they would have to log a call to reverse the upgrade with the supervisor. The voice prompt on Vodacom call centre states that the reversals and cancelations should be done in 48hours. I have since been calling them every three days and the consultants keep telling me that the same thing. Log a call for the initial consultant that did the upgrade to call me back for the reversal. Its the same thing over and over again being ..I have called VODACOM

As a customer I do not have access to the original consultant that did the upgrade, I also do not have access to the back office responsible for the reversals and it means that I will never be helped. ..(order#***)