Vodacom returns=
Iv purchased a promotional offer almost 2 months ago, within in the 7 days I phoned to return the product as it wasn't what was explained to me. Iv phone approximately 7 times to date to schedule the courier company for collection Noone shows up. Every time I phone back I'm told don't worry we will reschedule now I can't cancel this Contract until they receive the product back. Such a simple task 7 times iv arranged a pick up..... Not happy but you will phone me in 2 seconds if I don't pay my bills.
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Replies (2)
Vodacom's replyOfficial
25 May 2020, 16:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2020, 16:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jun 2020, 10:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please be advised that an urgent pick up as been arranged. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2020, 10:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, please be advised that an urgent pick up as been arranged. Regards Consumer Website Team
Best regards,