EK
Eyal K
1 reviews | Active since Dec 2019
05 Dec 2019, 19:35
Vodacom return
I received a broken MacBook Pro from Vodacom Eastgate and I returned it the next day. However it has been two weeks now and they still haven't replaced it for me. The manager at the store says I must contact the Vodacom head office and the telephone consultant said I must talk to the manager of the store. No one seems like they know what they are doing. These have been going back and forth for two weeks. I've even submitted a statement from the iStore repair centre saying that Macbook is faulty
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Vodacom's replyOfficial
06 Dec 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2019, 09:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2019, 09:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,