VODACOM RETRENCHMENT INSURANCE BAD SERVICE

Hello. I went to Vodacom customer service branch at Newmarket Mall. The lady helped me to submit my retrenchment insurance claim. In fact she submitted it on 10th February. Vodacom has failed to honour the retrenchment insurance for both of the phones. This is disgraceful. I emailed the lady that the information and documentation was sent to around the last week in March and Vodacom has not notified me at all about the status of my claim.