VODACOM RETENTIONS, WORST OF THE WORST!!!!

Item: Vodacom
Rating: 1
Author: Judy M

I was in communication with 1 of Vodacoms consultants to not renew/extend my contract once it comes to an end. I told her multiple times that I dont want to upgrade. Now the contract was not cancelled and I'm excepted to settle the bill.

I spoke to Alwande 2 WEEKS AGO asking for the call recordings that happened end of August, she said the manager will call me and until today NO ONE HAS CALLED ME. I regret taking a contract with VODACOM and would NEVER do it AGAIN!!

LISTEN TO THE CALL RECORDINGS AND LET'S CONCLUDE FROM THERE!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Jan 2026, 16:28

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply20 Jan 2026, 16:28

Official

Judy M's updateReviewer Update

22 Jan 2026, 16:41

Still waiting for the consultant to call regarding this..instead I'm being called by the upgrades department!!!!

Judy M's update22 Jan 2026, 16:41

Reviewer Update

Still waiting for the consultant to call regarding this..instead I'm being called by the upgrades department!!!!